Returns and withdrawal from the contract

Pursuant to the Sales Regulations, the customer who bought the commodities in a form of a distance purchase  - via online shop - has the right to  withdraw from the contract without providing the reasons within 14 days. This law refers to the consumers only.




You can inform on your decision of withdrawal from the contract by phone by email You shall add the written declaration of withdrawal from the contract to the parcel (download).


Return of the goods shall be made in original and undamaged packing, if possible, and secured appropriately in order to protect it against damage. Return of the product shall be made at the customer’s cost.   Parcels with the returns of goods shipped on COD basis or at the Consignor’s (Seller’s) cost won’t be accepted. The returned products shall be sent back within 14 days from the date of collecting of the shipment to the registered address of: Sims Recycling Solutions Sp. z o.o. ul. Ernsta Petersona 4a, 85-862 Bydgoszcz.


Within 14 days from the receipt of the consumer’s declaration to withdraw from the contract, we undertake to return all payments made by the consumer, including the costs of delivery.

The Seller shall return the value equivalent to the cheapest form of delivery offered by the Online Shop.


Return of money shall be made in the same form in which the consumer paid for the purchase:  to the bank account or to the account of a payment/credit card, and in the case of COD payment, to the bank account specified by the Consumer.



How to return the goods:


For more information, please read the Regulations.